It is from this business that the police receive mysterious phone calls
A rather strange story has happened to the Apple Corporation division in California, USA. There are thousands of 911 calls from its premises, the reason for which is unknown, and so far nothing can be done about the problem. From last October to the end of February this year, the 911 desk received 2, 028 calls. On average, the police receive about 16 calls a day from Apple.
By according to 911 operators one day in January, all six channels of the console were busy with the strange calls in question, and the console itself was "like a Christmas tree, " with all the LEDs glowing at once. The police immediately realized that the calls were false, but the exact cause could not be understood until now.
The company in question is in the business of servicing (mostly repairing) the company’s phones. It would seem that the problem can be solved very simply – to visit this division of the company and find out what is going on. But it’s not that simple. The fact is that the repair service (and this is exactly the service, although very large) is the pride of the locality in which it is located.
Or rather, not so much pride as hope for a brighter future, since the company employs several thousand people, and thus provides jobs for local residents. If you put a lot of "pressure" on the company, it may at some point take it and move to another place – thankfully, Apple has plenty of opportunities for that.
But the police can’t just tolerate all these false calls either, because they sometimes get in the way of dealing with "normal" calls that come from people who need help. We’ve already reported on all of this CBS local affiliate but it has not produced much of a response. The company is trying to deal with the problem internally, and it is doing something – the number of calls is gradually decreasing. Police say public safety is not at risk because of the decrease in false calls.
Those calls that come to the console are not identified. That is, they come from phones that are not yet activated. Apple can’t disable the ability to call 911 at all because it’s against Federal Communications Commission rules.
At first it was assumed that the reason is that the iPhone 8 is the smallest bit larger than the previous generation models. The devices on the enterprise are stored in slots that are left over from previous batches (we’re not talking about new phones, but refurbished ones). Well, since the phones are a little bit bigger, the buttons rest against the edges of the boxes, which leads to unplanned actions of the phone module.
The company replaced the device storage slots in the plant, but it didn’t help – the calls kept coming in. So it was decided to try a radical redesign of the slots, which was done.
Unfortunately, the closed mode of operation of the company itself prevents us from fully understanding the problem. It is possible that the reason 911 calls are coming in is because certain buttons are being pressed when repaired phones are placed in the factory’s storage slots. Apple said it tried to change the way and type of packaging on two occasions, but that only partially solved the problem, as mentioned above.
Now the corporation has ordered a new type of phone storage slots for its service. A batch of 30, 000 should arrive in some time, and perhaps all this will help solve the problem. As far as can be understood, the new batch is equipped with sheets of material which are opaque to radio radiation. So the phone, if it does try to dial 911, the signal just won’t get through. In addition, the company’s programmers are now working on a solution to the issue. Maybe Apple will even release a patch that will eliminate false calls.
The police have also decided to turn over all the data on the false calls to Apple so that the corporation can try to identify and solve the problem. Be that as it may, for now, neither the police, experts, nor Apple is 100 percent sure that the calls are due to accidental button presses on the phone cases.