DJI has had trouble supporting their DJI FLY app with the Android 10 operating system on some phones.
The first messages about the inability to launch the app appeared in the Play Market around December 8 (at least what I can see in the French segment). On the DJI forum I found a post from Dec. 29 Around this time, users began receiving an update containing an operating system upgrade to Android 10.
The app has not yet been fixed and owners of some DJI drone models could not use them over the Christmas and New Year vacations.
Samsung phones with Exynos processor, including the Galaxy S10/S10+ running Android 10 are potentially affected by the problem (although I came across reports online from users with phones from other manufacturers, but perhaps there were problems of a different nature).
Nevertheless, problematic models were not excluded from the list of supported phones and Android operating system versions, which could already mislead potential users.
Obvious translation Requires Android 6.0 or higher.
Compatible with Samsung Galaxy S10+, Samsung Galaxy S10…
On the official forum, a spokesperson for the company reported , that the problem is known to DJI’s RD department and they promise to release an update by the end of January. By today’s standards (mine) this is An unacceptably huge release date for an update , which closes a critical problem leading to the inability of users to use the product. After all, for some models (such as the DJI Mavic Mini), there are no other alternatives. They can only be controlled by the DJI FLY app.
For drones of other models you can use some alternative paid applications (I will not give the links so as not to advertise).
In the meantime, desperate users have downgraded the app in Play Market to 1.6 (on KDPV).
Some users report about possible workarounds to this problem, such as
- Switches the system language to English;
- Disables all gestures;
- Granting absolutely all permissions to the application.
However, these steps don’t always help either. For me, for example, on my Samsung GS10, they didn’t help.
Let me also remind you that the problematic phones for DJI were released in March 2019, and Android 10 has been available for testing since August 7, 2019 (latest Beta 6). But it’s likely that the problem isn’t so much with the operating system’s support as it is with its build for Samsung phones.
(Updated 15/01/2020) The patch was finally released today.